Shipping
- Ground Shipping
- Carriers: To improve delivery times, Nanit uses regional carriers that are auto-assigned for each order. These may include DHL, DHL Global Mail, FedEx, OnTrac, OSM, Pitney Bowes, SpeedX, UPS, and USPS.
- Delivery Time
- 3-7 business days after shipping Cost: Free for orders over $35 Express Shipping: Shipping Method: 2nd Day Air Processing Time: 1-2 business days (Monday to Friday) Delivery Time: Within 2 business days after shipping Additional Cost: Yes Important Notes: We cannot ship to PO boxes.
Free ground shipping does not guarantee delivery within a specific time frame. For time-sensitive deliveries, please keep in mind that orders take 1–2 business days (Mon–Fri) to process, plus shipping time.
Because hotel deliveries can sometimes be unpredictable, we don’t recommend shipping to hotels — we’re unable to guarantee arrival dates or offer replacements/refunds if the package doesn’t reach you in time.
Returns If for any reason you are not 100% satisfied with your purchase, you may return it for a full refund within 30 days of delivery.
To initiate a return, please contact Nanit Customer Care at help@nanit.com or call 1-866-MYNANIT (1-866-696-2648) to begin the RMA process. If returning a Nanit product, you will receive a pre-paid shipping label.
The returned product(s) must be received by Nanit within 10 days of obtaining your RMA number.
Return Policy Guidelines To ensure your refund is processed correctly, please note the following: Product(s) must have been originally purchased from www.nanit.com.
Items purchased from other retailers or websites must be returned to their original place of purchase and are subject to that retailer’s return policy.
Customers assume all risk of loss or damage when shipping their return to Nanit. Returned product(s) must be in their original packaging and in good physical condition, with all parts included.
A restocking fee will apply as outlined below and will be deducted from your refund: $15 for all orders including a camera and/or stand $10 for all other orders, including gift cards and partner products If a product is returned to Nanit (a) without an RMA number, (b) beyond the 10-day RMA period, or (c) without proper packaging, Nanit reserves the right to refuse delivery or charge additional restocking fees.
Once your return is received by our warehouse, it will take 3–5 business days to verify the return. Refunds will be processed within 5–7 business days after verification.
All refunds will be issued in the original form of payment. Please note: Shipping charges are non-refundable.